FeedbackFive is worth it for Amazon sellers who want to automate review and feedback requests without risking their account. eComEngine has run it since 2007, pricing is public and scales with your monthly order volume from $34/mo, and every request fires through Amazon’s official Request a Review button, so it stays inside Amazon’s rules.
If you want a free tier, the SageMailer platform starts at $0. If you want review automation bundled with product research and PPC, the Helium 10 suite covers far more ground. We checked the current pricing, the trial terms, and real ratings on G2, Capterra, and Trustpilot before writing this review.
Quick Verdict
FeedbackFive is a focused, Amazon-compliant review and feedback tool that earns its place for sellers who treat reviews as a real growth lever. The interface looks dated and you pay by monthly order volume, but the automation is reliable and the review monitoring is genuinely useful.
Buy it if: you sell on Amazon, want hands-off Request a Review automation, and value compliance and support over a slick interface.
Skip it if: you want a free plan, need to monitor more than 50 ASINs cheaply, or already pay for a suite that includes review automation.
The Bouncer: Who Should Not Buy FeedbackFive
FeedbackFive solves one job well: automating and monitoring Amazon reviews and feedback. It is the wrong buy if your real problem sits elsewhere, or if a free tool already covers your volume. Four seller profiles should rule it out before starting the 30-day trial, which now asks for a card.
- Your catalog runs past 50 ASINs and budget is tight. Every plan monitors 50 ASINs, and tracking more costs extra on top of the order-volume fee. For a genuine free plan to start the category, the SageMailer tool is the smarter entry point.
- You want review automation inside a full toolkit. FeedbackFive does not research products, build listings, or run PPC. For all of that in one subscription, the Helium 10 suite includes Follow-Up review automation.
- You sell across channels, not just Amazon. FeedbackFive is Amazon-only. Sellers who also run Walmart should look at FeedbackWhiz, which adds Walmart and sits inside the Threecolts stack.
- You refuse to add a card for a trial. The 30-day trial now requires a credit card, and the old no-card signup is gone. If that is a dealbreaker, the SageMailer tool offers a no-card free plan to test the category first.
FeedbackFive at a Glance
FeedbackFive is eComEngine’s Amazon feedback and review software, available since 2007 and used by tens of thousands of sellers across 17 marketplaces. Pricing scales with monthly order volume from $34/mo, and a 30-day trial opens the full feature set. The quick snapshot before the detail:
- Best for: Amazon sellers and agencies that want compliant, automated review and feedback requests.
- Starting price: $34/mo for up to 2,000 orders, scaling to $314/mo for 100,000+ orders.
- Free trial: 30 days, credit card required, cancel anytime.
- Free plan: none; review-monitoring-only plans start around $10/mo.
- Marketplaces: 17 Amazon marketplaces, plus multiple stores on one account.
- Standout feature: Request a Review automation through Amazon’s official button, so it stays compliant.
- Watch out for: a dated interface, the 50-ASIN monitoring cap, and a 90-day data window.
FeedbackFive tracks your review counts and top reviewed products on a single dashboard, with SMS and email alerts for new ratings.
What Is FeedbackFive?
FeedbackFive is Amazon feedback and review software built by eComEngine, a Virginia company founded in 2007. It automates review and feedback requests, monitors your ratings, and alerts you to negative reviews and listing changes. It is purpose-built for Amazon, not a broad ecommerce suite, and that focus shapes both its strengths and its limits.
Detail | FeedbackFive |
|---|---|
Company | eComEngine, LLC (Midlothian, Virginia) |
Founded | 2007 |
Category | Amazon review and feedback automation |
Platforms | Amazon only, 17 marketplaces |
Sibling tools | RestockPro (FBA inventory), SellerPulse (operations analytics) |
Free trial | 30 days, credit card required |
eComEngine also builds the RestockPro tool for FBA inventory and SellerPulse for operations analytics, so FeedbackFive buyers often land inside a wider eComEngine stack. That ecosystem matters if you want one vendor for reviews, inventory, and alerts.
Who Should Use FeedbackFive?
FeedbackFive fits sellers who see reviews and feedback as a measurable growth channel and want that work automated across as many as 17 marketplaces. It rewards Amazon-focused operators more than multi-channel sellers, and steady catalogs more than sprawling ones. These four profiles get the most from it.
- Private-label and brand sellers who want a steady stream of reviews without manual follow-up.
- Agencies managing review and feedback workflows across client accounts, since an Agency plan combines FeedbackFive and SellerPulse.
- International sellers running several Amazon marketplaces from one account.
- Compliance-cautious sellers who want requests routed through Amazon’s official button rather than a risky browser extension.
It is a weaker fit if your bigger pain is product research, pricing, or advertising. Those jobs sit outside FeedbackFive, and the Helium 10 platform covers them in one place.
FeedbackFive Features
FeedbackFive’s feature set is narrow by design and built around four jobs: ask for reviews, monitor them, alert you to problems, and keep all of it inside Amazon policy. The tool routes requests through Amazon’s official channels and layers analytics on top. Each of the six features below covers part of that work.
Request a Review Automation
Request a Review automation is FeedbackFive’s headline feature. It triggers Amazon’s official Request a Review button for eligible orders inside Amazon’s 5-to-30-day request window, with rules for timing, fulfillment type, and specific ASINs. Because Amazon sends the message, the request uses Amazon’s template and stays inside policy.
Operator scenario: A common setup fires the request 14 days after the delivery date, at 8:00 PM, only for FBA orders, with refunded orders excluded. FeedbackFive then queues each eligible order automatically. eComEngine reports sellers who automate this way see about a 41% lift in their daily review rate versus manual requesting.
FeedbackFive’s campaign rules: pick the trigger (here, 14 days after delivery at 8:00 PM), then layer conditions like fulfillment channel and specific ASINs.
Custom Email Campaigns and Buyer-Seller Messaging
Beyond the one-click button, FeedbackFive sends custom email requests through Amazon Buyer-Seller Messaging, which Amazon allows for up to 30 days after an order. You get templates, timing rules, and the option to exclude refunded orders. This adds flexibility, but it carries more risk than the standard button, because Amazon limits what these Permitted Messages can say.
Operator scenario: Say you build a branded follow-up in the template editor and schedule it for seven days after delivery. Amazon does not allow marketing language here, so the copy has to stay factual. One Trustpilot reviewer had custom messages flagged as spam and blocked for 30 days, a reminder that the compliant Request a Review button is the safer default.
Review Monitoring and Analytics
Review monitoring is where FeedbackFive earns repeat use. It tracks customer ratings and reviews for your ASINs and competitor ASINs, with 90 days of history, filtering, sorting, notes, and CSV export. Every plan includes monitoring on 50 ASINs, and you can pay to track more.
Operator scenario: In the Product Reviews view, you filter to one- and two-star reviews from the last 30 days and export the list to CSV. That turns scattered review data into a punch list of listings that need attention, far faster than checking each detail page by hand.
The Product Reviews dashboard lists every monitored review with star rating, verified-purchase status, and notes, all filterable and exportable to CSV.
Email Analytics
Email analytics ties your requests to results. FeedbackFive shows how many emails and Request a Review messages went out, next to sales and order data, with a 30-day view by default. The chart tells you whether your send timing actually moves the review needle.
Operator scenario: The campaign analytics chart overlays the Emails and Product Reviews lines over 30 days. If you send 4,000 requests in a month but reviews dip, that gap flags a timing or deliverability issue worth fixing before scaling the campaign.
Email Campaign Analytics overlays requests sent against product reviews received, so you can judge whether your send timing is working.
Feedback and Review Alerts
FeedbackFive sends SMS or email alerts the moment a new negative review or seller feedback lands. Fast alerts matter because the first 24 hours are when you can still contact a buyer, fix an issue, or request removal of policy-violating feedback. This is the difference between reacting and missing it entirely.
Operator scenario: Turn on SMS alerts for any new review under three stars. Instead of finding a one-star review days later, the alert reaches you the same day, leaving time to act inside Amazon’s 90-day buyer-messaging window while the order is fresh.
Listing Monitoring and Alerts
FeedbackFive also watches your listings 24/7 for unwanted changes. Listing alerts flag edits to titles, images, and other detail-page fields, which is how sellers catch hijackers, accidental overwrites, or suppressed listings early. It extends the tool beyond reviews into basic account protection.
Operator scenario: Add a high-revenue ASIN to listing monitoring. If the title or main image changes, FeedbackFive flags it, so an altered or hijacked listing surfaces in hours rather than after sales quietly drop.
FeedbackFive Pricing
FeedbackFive pricing is public and based on your monthly Amazon order volume, not feature tiers. Every plan includes all features and review monitoring on 50 ASINs. Seller plans start at $34/mo for up to 2,000 orders and climb to $314/mo for 100,000+ orders. A separate review-monitoring-only plan starts cheaper.
There is no monthly-versus-annual toggle on the site, and no free plan. If you only want to monitor reviews and skip the request automation, the standalone Review Monitoring plan starts around $10/mo for 50 ASINs and scales by ASIN count. For the full per-tier breakdown, see our FeedbackFive pricing guide.
Monthly orders | Price | Best for |
|---|---|---|
Up to 2,000 | $34/mo | Smaller sellers and most private-label brands |
5,000 | $54/mo | Growing sellers |
10,000 | $74/mo | Established sellers |
25,000 | $114/mo | Higher-volume sellers |
50,000 | $154/mo | High-volume sellers |
100,000 | $224/mo | Large brands |
100,000+ | $314/mo | Very high-volume sellers and aggregators |
Review monitoring only | from ~$10/mo | Sellers who only track reviews, no requests |
Agency | Custom | Agencies managing multiple client accounts |
- Free trial: 30 days with full access. A credit card is now required, and you are charged when the trial ends unless you cancel.
- Free plan: none. Creating an account is free, but using the service requires a paid plan.
- Billing: monthly, by order volume. There is no public annual discount for FeedbackFive.
- ASIN monitoring: 50 ASINs included on every plan; add more for an extra monthly fee.
FeedbackFive Pros and Cons
FeedbackFive’s strengths are reliability, policy-safe automation, and support built over nearly two decades on Amazon. Its weaknesses cluster in three places: an aging interface, per-ASIN costs once you pass the first 50, and how far back the data reaches. The pros outweigh the cons for Amazon-focused sellers, but the cons are real, and the honest balance looks like this.
- Request a Review automation routes through Amazon’s official button, so it stays compliant.
- Review monitoring tracks your ASINs and competitors with 90-day history and CSV export.
- Public, order-volume pricing from $34/mo with no mandatory sales demo.
- SMS and email alerts surface negative reviews and feedback within hours.
- Nearly two decades of Amazon-policy experience and consistently praised support.
- Supports 17 Amazon marketplaces from a single account.
- The interface and email templates look dated, a frequent complaint on Capterra and Trustpilot.
- Only 50 ASINs are monitored per plan, so large catalogs pay more on top of order-volume fees.
- Review and order data is limited to a 90-day window, which makes long-term trend analysis hard.
- Custom Buyer-Seller Messages can be flagged by Amazon, pushing you back to the standard button.
- No free plan, and the 30-day trial now requires a credit card.
Decision Matrix: FeedbackFive vs FeedbackWhiz vs SageMailer
The three-way choice most Amazon sellers face for review automation lands between FeedbackFive, FeedbackWhiz, and SageMailer. Three variables decide it. First is whether you need a free plan. Second is whether you sell beyond Amazon. Third is how much you value review analytics versus a wider toolkit.
- Choose FeedbackFive if: you want the most established, compliance-first Amazon review tool with deep review monitoring and public pricing from $34/mo.
- Choose FeedbackWhiz if: you sell on Walmart as well as Amazon, or want email automation bundled with alerts and accounting inside Threecolts.
- Choose SageMailer if: you want a genuine free plan to start, with unlimited stores on its $30/mo Premium tier, and mainly need the Request a Review workflow.
FeedbackFive vs the Competition
FeedbackFive’s closest rivals are FeedbackWhiz and SageMailer, two tools built for the same job. FeedbackWhiz adds Walmart support and a wider Threecolts stack. SageMailer brings a free plan, with unlimited stores on its Premium tier. The table below compares the three on the points that decide a purchase.
Some sellers want review automation alongside Walmart and accounting. For them, the FeedbackWhiz tool inside Threecolts is the broader fit. Others want to start on a free plan, then scale stores without per-store fees on Premium, and the SageMailer platform is the easier entry there.
FeedbackFive | FeedbackWhiz | SageMailer | |
|---|---|---|---|
Starting price | $34/mo | $20/mo ($16 annual) | $20/mo (free plan $0) |
Free plan | No | No | Yes, 200 messages/mo |
Request a Review automation | Yes | Yes | Yes |
Buyer-Seller Messaging | Yes | Yes | Yes |
Marketplaces | 17 Amazon | 21 Amazon + Walmart | Amazon, unlimited stores on Premium |
Review monitoring | 50 ASINs, deep analytics | Via Alerts add-on | Review monitoring + alerts |
Standout | Policy-safe + review analytics | Walmart + Threecolts stack | Free plan; unlimited stores on Premium |
What Real Users Say About FeedbackFive
FeedbackFive’s reputation is solid, but its review samples are small. It scores 4.6 on G2 from 10 reviews and 4.3 on Capterra from 12 reviews, while eComEngine’s company-wide Trustpilot sits at 2.7 from 109 reviews. That Trustpilot number needs context, which we give below.
Platform | Score | Reviews | What it tells you |
|---|---|---|---|
G2 | 4.6 / 5 | 10 | Small but very positive sample |
Capterra | 4.3 / 5 | 12 | Value and features rated lowest, at 3.8 |
Trustpilot (eComEngine) | 2.7 / 5 | 109 | Company-wide; mixes other products; raw scores skew positive |
WebRetailer | 82% | 20+ | Editorial plus user reviews |
The Trustpilot score looks alarming until you read it. It covers all of eComEngine, including RestockPro and SellerPulse, and folds in billing and speed complaints unrelated to FeedbackFive. The raw distribution is actually about 88% four- and five-star, but Trustpilot’s recency-weighted algorithm pulls the headline to 2.7. Treat it as a caution flag on billing and cancellation, not a verdict on the product.
What buyers praise most:
- Set and forget: sellers configure rules once and let the automation run.
- More reviews: users report a clear lift in review volume after switching it on.
- Support: the eComEngine team is praised repeatedly across platforms.
What frustrates them:
- Dated interface: the most common knock, with templates described as looking early-2000s.
- Per-ASIN costs: the 50-ASIN cap frustrates sellers with large catalogs.
- Compliance friction: custom messages can trip Amazon’s spam filters.
One long-time customer on Trustpilot credits more than five years with eComEngine to its support team. A Capterra critic was blunter, describing the automated sends as low-quality, generic review-request spam. Both reactions are fair, and which camp you land in depends on how carefully you configure your campaigns.
Support, Onboarding, and Free Tools
Support is one of FeedbackFive’s most consistent strengths. eComEngine offers live chat, phone, and email from a US-based team, plus a knowledge base and the 30-day trial to learn the tool. For a product this focused, onboarding is light: connect Seller Central and build your first campaign.
- Channels: live chat, phone during US business hours, and email support.
- Onboarding: connect Amazon, set campaign rules, and add ASINs to monitor; most sellers are live in under an hour.
- Free tools and content: eComEngine publishes Amazon seller guides, and the 30-day trial lets you test before paying.
- Compliance help: templates and the Request a Review workflow are built to follow Amazon’s Buyer-Seller Messaging rules.
The Verdict: Is FeedbackFive Worth It?
FeedbackFive is a dependable, policy-safe Amazon review tool that does its narrow job well. It is not the cheapest option, and the interface looks its age, but for sellers who want hands-off review automation and real monitoring, it stays a credible pick after nearly two decades. We rate it 4.0 out of 5.
The tradeoffs are clear. You pay by order volume, you only monitor 50 ASINs before extra fees, and the data window is short. If those are dealbreakers, a free start with the SageMailer tool or a full suite like Helium 10 makes more sense. But if hands-off review automation and monitoring are the job to be done, FeedbackFive earns the subscription.
- Pick FeedbackFive if: you sell on Amazon, want automated and compliant review requests, and value monitoring and support.
- Skip it if: you need a free plan, track a huge catalog on a budget, or already own a suite with review automation.
Frequently Asked Questions
Is FeedbackFive worth it?
Yes, FeedbackFive is worth it for Amazon sellers who want automated, compliant review and feedback requests. It pays off when reviews are a real growth lever and you want the work tracked. It is overkill if a free tool covers your volume, or if you already own a suite with review automation.
How much does FeedbackFive cost?
FeedbackFive starts at $34 per month and scales by order volume to $314 per month. The $34 tier covers up to 2,000 orders a month, and every plan includes all features plus review monitoring on 50 ASINs. A review-monitoring-only plan starts around $10 per month, and agency pricing is custom.
Does FeedbackFive have a free trial or a free plan?
Yes for the trial, no for a free plan. FeedbackFive offers a 30-day free trial, but it now requires a credit card, and there is no permanent free plan. You are charged when the trial ends unless you cancel.
Is FeedbackFive safe and Amazon compliant?
Yes, FeedbackFive is safe to use because it routes requests through Amazon’s official Request a Review button. Those messages use Amazon’s own template, so they stay inside policy. Custom Buyer-Seller Messages carry more risk and must avoid marketing language to stay compliant.
How many Amazon marketplaces does FeedbackFive support?
FeedbackFive supports 17 Amazon marketplaces, including the US, UK, Germany, Canada, and India. You can connect multiple stores to one account and toggle between them, and a single seller plan shares email requests across international marketplaces.
FeedbackFive vs FeedbackWhiz: which is better?
FeedbackWhiz is the better pick if you also sell on Walmart or want a wider Threecolts toolkit. FeedbackFive is the more focused, compliance-first Amazon tool with deeper review analytics. FeedbackWhiz starts at $20 per month; FeedbackFive starts at $34 per month.
FeedbackFive vs SageMailer: which should I choose?
Choose SageMailer if you want a genuine free plan and the cheapest entry point. Choose FeedbackFive for deeper review monitoring and eComEngine’s longer track record. SageMailer’s free plan covers 200 messages a month; FeedbackFive has no free plan.
Who owns FeedbackFive?
FeedbackFive is owned by eComEngine, a US software company that has run the tool since 2007. eComEngine also makes RestockPro for FBA inventory management and SellerPulse for operational analytics and alerts.
Can FeedbackFive automate the Amazon Request a Review button?
Yes, FeedbackFive automatically triggers Amazon’s Request a Review button for your eligible orders on a schedule. You set rules for timing, fulfillment channel, and specific ASINs, and can exclude refunded orders. Amazon sends the message, so it stays compliant.