How to Cancel AMZ Tracker Account?

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Do you want to cancel your AMZ Tracker subscription and account but can’t find any instructions on how to do this?

Don’t worry, you’re not alone.

Some companies make it difficult to cancel a subscription.

Especially, once your trial has expired.

AMZ Tracker is one of these.

They ask for your credit card details before they’ll allow you to use their free trial.

This is quite common with subscription-based tools but can also be very annoying.

As an Amazon FBA seller, I understand your frustration.

This is why I’ve conducted extensive research to give you step-by-step instructions.

So, you can go ahead and cancel your subscription quickly and easily.

Step 1: Log Into Your Amz Tracker Account and You’ll Land on the Dashboard Screen

AMZ Tracker dashboard screen

Step 2: Click on ‘Account Settings’ in the Left-Hand Menu

Click on Account Settings

Step 3: Click on “Update Credit Card” in the Top Menu

Click on Update Credit Settings

Step 4: At the Bottom of the Page You’ll See a Grayed-Out Section That Says “Cancel Subscription”, Click It.

Click on Cancel Subscription

Step 5: Select a Reason to Cancel Your Account

Choose the one that’s most appropriate to your situation and then click on “Continue”.

Select a reason to cancel your account

Step 6: Choose One of the Listed Upcoming Feature

Remember, they don’t want you to cancel.

So, they’re going to ask you all sorts of questions to try and persuade you to reconsider.

Select whichever feature you want.

Then, click “Continue”.

Upcoming features

Step 7: Confirm You Still Want to Cancel Your Subscription

In this window, they want to persuade you to contact one of their Customer Success Managers.

This is another ruse to get you to stay and is also quite common in some subscription-based programs.

Just click on the button that says “Still Cancel Subscription”.

Click on the button "Still cancel subscription".

Step 8: Confirm You Want to Cancel – Again!

Just type CANCEL (all caps) in the box as requested and then click on “Cancel Subscription”.

Type "Cancel"

Step 9: Make Sure You See the Following Confirmation Window

Confirmation Window

Just make sure you don’t click on the blue link!

You’ll also receive an email to confirm your cancellation.

That’s it.

Only 9 steps to take to cancel your subscription.

Simple, right?

If you don’t want your credit card charged after the free trial ends, remember to do this at least 24 hours before. This is stated in AMZ Tracker’s refund policy but it’s also a good habit to get into with any free trial you take up.

AMZ Tracker's refund policy

How to Get a Refund?

If you’ve forgotten to cancel your subscription, you’ll want to request a refund.

This is especially prudent if you’ve taken out a yearly subscription.

According to AMZ’s refund policy, you’ll only be able to get a refund if:

  • you cancel your account within 10 days after paying for a monthly subscription
  • you cancel your subscription within 30 days after paying for an annual account

If you don’t adhere to those conditions, you won’t receive a refund.

How to apply for a refund

So, you have to cancel your account following the steps I’ve outlined above.

Plus, you have to contact AMZ’s support team to ask for a refund.

Their support email is – support@amztracker.com.

When you contact them via email, make sure you take a screenshot of the cancellation window.

Include that in your email. Don’t forget to also include any other information they may need.

Such as your account name and the original subscription level you had selected.

Although you won’t receive a full refund, the most they will withhold from you is one month’s subscription, plus a small service fee.This is if you paid for a yearly plan.

If you only paid for the monthly plan, you’ll receive a refund for the unused portion of the month’s subscription, less a small service fee.

Read More: AMZ Tracker vs Sellics

Why Is It So Difficult to Unsubscribe?

This outdated method of making you jump through hoops to cancel your subscription was very common a few years ago. The aim is to get you to continue your subscription after the free trial ends.

It’s not illegal but somewhat unethical nowadays and many companies don’t use it anymore.

Always be aware that any company that asks for your credit card details to allow you to use the free trial, will charge your card as soon as the trial ends.

You’ll always find this information in the terms and conditions of service, that no-one ever reads.

Here it is in AMZ Tracker’s Terms and Conditions of Service:

AMZ Tracker’s Terms and Conditions of Service

You’ll normally find the terms and conditions in the footer of the company’s website.

Choose a Better Alternative

FAQ

Can I End My Trial Early and Start My Plan Now?

Yes, you can by going to your ‘Account Settings’ and clicking on ‘Plan’ in the top menu. As soon as you do this, your credit card will be charged for the plan you’ve chosen.

I've Been Charged/Billed Incorrectly. What Can I Do?

You need to contact AMZ Tracker support via email at support@amztracker.com. You may be asked for the last 4 digits of your credit card to confirm that you’re the account holder.

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Annette
Annette
Annette has been an Amazon FBA seller for the past 3 years as part of a 4 person all-female business team. She primarily manages the operational side of the business that includes product research, creating listings, ordering products, liaising with suppliers and the prep warehouse, and managing the account health of the business. The business mainly sources its products from wholesale suppliers and distributors. As part of these tasks, Annette has done extensive research on a variety of business tools for Amazon sellers.