You can cancel your Helium 10 subscription from your account dashboard under the ”Plans and Billing” section. This process will also delete your Helium 10 account without taking any additional steps.
Furthermore, Helium 10 allows you to request a refund on your membership if you’re eligible for one by contacting its customer support team.
This can be done via a live chat with its ever-ready team of customer support agents, who’ll guide you through the process.
I’ll break down the key account cancellation, deletion, and refund request steps below.
Key Takeaways
- Canceling a Helium 10 plan also deletes your account and prevents reactivation.
- Helium 10 membership refund eligibility is limited to 7 days on the first account payment.
- Alternatively, you can pause Helium 10 for up to six months without losing relevant sales data or crucial metrics or getting charged for your unused account cycle.
How to Cancel/Delete Your Helium 10 Subscription/Account?
Canceling a Helium 10 subscription is relatively straightforward, and it leads to a deletion of your account with the Amazon Seller software service. Here’s how:
- Go to Helium 10 on your browser and sign in to your account.
- Click your profile logo at the top right corner of the Helium 10 dashboard to reveal the drop-down settings menu.
- Choose “Plans and Billing.”
- Click “Cancel” under your current subscription.
- Enter why you want to cancel your subscription, then click “Continue.”
- Confirm your cancellation request by clicking “I UNDERSTAND.”
- Your account is automatically deleted once the cancelation request gets processed.
How to Request a Refund on Your Helium 10 Membership?
Helium 10 offers a 7-day money-back guarantee with no conditions, but it only applies to an account’s initial charge/payment.
You can request a refund by following these steps:
- Sign in to your Helium 10 account.
- Click on the circle with a question mark icon.
- Select “Contact Support.”
- Fill out the form with the required information.
- Explain why you request a refund and click “Submit.”
- Your request will be reviewed for eligibility, and the refund will be processed as soon as possible if you meet all the criteria.
You can accelerate the refund request process by selecting live chat as your preferred communication method. Generally, live chat is faster than email, and you may receive confirmation of the refund during your chat.
Simply click on the conversation icon at the bottom-right side of your screen and select “Chat with Agent” to switch from the chatbot to a real person.
Processing your refund may take up to 7 business days.
Is Canceling and Pausing a Helium 10 Plan the Same?
Canceling and pausing a Helium 10 plan aren’t the same.
Canceling a plan means terminating your subscription with Helium 10. Hence, you’ll also be deleting your Helium 10 account and all the data attached to it by canceling your subscription on the platform.
This implies that you’ll no longer have access to any of Helium 10’s features or tools, and neither will you be charged for the subscription.
Pausing a plan, however, is a temporary suspension of the subscription.
When you pause a Helium 10 plan, you take a break from using Helium 10’s tools and features without entirely ending your subscription.
Pausing a plan also ensures you won’t be charged for the pause, but you’ll still have access to your account, and all your data will be saved.
Here’s a summary of the key differences between canceling and pausing a Helium 10 plan:
| Feature | Canceling | Pausing |
|---|---|---|
| Access to Helium 10 features and tools | No access | Full access |
| Ability to create new projects | No | Yes |
| Ability to use live features | No | Yes |
| Subscription termination | Yes | No |
| Ability to reactivate subscription | No | Yes |
I’d only recommend canceling your Helium 10 subscription if you’re giving up Amazon FBA or feel that Helium 10 isn’t the right fit for your business. In the latter case, I’d suggest reviewing some Helium 10 alternatives below.
Top 3 Helium 10 Alternatives
While Helium 10 might arguably be the best Amazon tool in the market, some sellers find it unappealing due to its high pricing, steep learning curve, and could-be-better Google Chrome extension.
So, here are Helium 10 alternatives that work just as well, or even better, in some aspects.
Jungle Scout
Like Helium 10, Jungle Scout is a comprehensive platform for selling on Amazon.
It stands out with a supplier database and a giveaway platform, which can save you time searching for suppliers.
Furthermore, its Basic plan includes features such as a Product Database, Product Tracker, Supplier Database, Amazon Sales Estimates, Keyword Scout, and a Listing Builder.
Additionally, opting for an annual subscription can reduce the cost by almost half, making it even cheaper than Helium 10.
However, Jungle Scout doesn’t offer a free trial, unlike many other Amazon tools.
But it does offer a 7-day money-back guarantee, presented below, to test its tools risk-free.
ZonGuru
ZonGuru is another excellent Helium 10 alternative with various data analysis tools to scale your Amazon FBA business.
ZonGuru excels in keyword research and optimization, with its keyword tracker allowing you to outperform your competitors in any niche you choose.
Additionally, it provides five tools to help find the best product for your business.
A notable mention is the Niche Finder tool, which generates product ideas with a single click. And there’s the Chrome Extension, which makes product research on Amazon easy.
You’ll also love the Sales Spy tool, a Helium 10 Amazon Sales Estimator Alternative, to access monthly sales data for any product. I’ve not even mentioned the Easy Source tool to find suitable suppliers on Alibaba.
You can grab my discount offers below to save more on your first ZonGuru plan while trying it FREE for 7 days
SellerApp
SellerApp excels at uncovering hidden opportunities among the countless products on Amazon. Its keyword and product research tools offer in-depth analysis, sometimes surpassing what Helium 10 can provide.
One standout feature is its PPC automation, specifically the ability to control your PPC campaign at the keyword level using the PPC Custom Rule Bidding.
Furthermore, SellerApp offers comprehensive insights into your listings, providing valuable suggestions to strengthen your presence on Amazon.
It also includes unique features like Competition Intensity, multiple seller tracking, and search visibility trends, currently absent on Helium 10.
On top of everything, SellerApp provides weekly consultation calls with Customer Success managers to help you maximize your potential as an Amazon seller.
Leaving the Amazon FBA Family?
Canceling your Helium 10 subscription and getting a refund requires compliance with the company’s policies.
By following my guidelines and adhering to Helium 10’s cancellation terms and conditions, you can successfully cancel your subscription, delete your account and its data, and potentially receive a refund.
Remember to be patient throughout the process and maintain clear communication with Helium 10 to ensure a smooth and hassle-free experience.
And if you’re canceling your Helium 10 subscription because the platform doesn’t meet your expectations, try JungleScout risk-free for 7 days to see if it meets those needs.
