How to Cancel a GoHighLevel Free Trial (9 Steps)

To cancel a GoHighLevel free trial, open Agency Settings > Billing and click Want to modify / cancel your subscription? Then click Show more, select Cancel Plan, and complete every screen through the final Submit button.

Nothing counts until you click Submit. HighLevel keeps the trial active through a required 30-word feedback form, so budget 3 minutes and finish all 9 steps before the renewal date shown in Billing.

• Where: Agency Settings > Billing, from Agency View on a desktop.
• Deadline: the next invoice date shown in Billing.
• Effort: 9 clicks plus at least 30 words of feedback.
• Proof it worked: a success message and a confirmation email.
• Trouble? Call (888) 732-4197 or use HighLevel live chat.

Before You Cancel

Two checks prevent the most common cancellation surprises. First, confirm the exact end date in Billing, because standard HighLevel trials run 14 days while some partner offers run 30. Second, export anything you built, because a canceled account locks your data and sub-accounts.

• Check the renewal date: Billing shows the exact date of your next invoice. That date is the deadline.
• Export your data first: contacts, conversations, calendars, funnels, websites, automations, invoices, and reports.
• Expect usage fees: phone, SMS, and email usage can bill during the trial, separate from the plan charge.

How to Cancel a GoHighLevel Free Trial (9 Steps)

HighLevel hides cancellation behind three menus and a required feedback form, but the flow takes about 3 minutes once you know the path. The 9 steps below match HighLevel's current billing instructions and the screens you will actually see. Work from a desktop browser in Agency View.

1. From Agency View, open Agency Settings and select Billing.
2. Click Want to modify / cancel your subscription?

Expand

3. Click Show more in the pop-up.
4. Select Cancel Plan at the bottom of the expanded list.

Expand

5. Pick any reason for cancellation, then click Next.

Expand

6. Review the data-loss warning. It lists your contacts, conversations, calendars, automations, funnels, and phone numbers.
7. Click I am sure I want to cancel. It is the small red link, not the blue button.

Expand

8. Type at least 30 words in the required Feedback box.
9. Click Submit. The cancellation only completes after this click.

Expand

How to Confirm Your GoHighLevel Trial Is Canceled

A completed cancellation leaves proof in three places: a success message on screen, a confirmation email, and a Billing page with no upcoming renewal. If Billing still shows a next invoice after step 9, the cancellation did not go through. Contact support before the renewal date, not after.

• Check Billing: the plan should no longer show an upcoming charge.
• Save the proof: screenshot the success message and keep the confirmation email.
• Renewal still showing? Use live chat, open a ticket, or call (888) 732-4197 immediately.

Can't Find the Cancel Plan Button?

The Cancel Plan option only appears if you hold Agency-level billing access on an account bought directly from HighLevel. Accounts sold through a reseller or white-label agency are billed by that provider, so HighLevel support cannot cancel them. Who you pay decides who can cancel.

• Bought through an agency or reseller: contact that provider's admin. Only they can cancel your plan.
• Direct HighLevel account: use in-app live chat, submit a support ticket, or call (888) 732-4197.
• Wrong view: switch from the sub-account back to Agency View and try again.

What Happens After You Cancel

Expect access to stop once the cancellation completes, and two clocks to start. Per HighLevel's data guidance, canceled account data is kept for 90 days, and you can reactivate with everything intact inside that window. Phone numbers and A2P registrations are released within 14 days.

• 90 days: the reactivation window before HighLevel permanently purges your agency, sub-accounts, and data.
• 14 days: phone numbers and A2P are deleted, and related charges can continue until the release.
• Add-ons: connected add-on and reselling subscriptions cancel together with the plan.
• Refunds: HighLevel's terms treat charged fees as nonrefundable, but written billing disputes are accepted within 30 days of the invoice date.

4 Mistakes That Still Get You Charged

Surprise charges after a cancellation attempt usually trace back to four avoidable mistakes. Each one either leaves the subscription technically active or leaves a usage meter running. Check yourself against this list before you close the tab, while there is still time to fix it.

• Stopping at the warning screen. The trial stays active until you pass the feedback form and hit Submit.
• Deleting your card instead of canceling. Removing a payment method does not end a subscription.
• Canceling from a sub-account. The plan lives at the Agency level, and sub-account settings cannot touch it.
• Guessing the trial length. Yours may be 14 or 30 days. Billing shows the exact date, so use it.

Final Check

You are done when you have clicked Submit, seen the success message, and received the confirmation email. Keep both proofs, watch your card around the old renewal date, and dispute any stray charge in writing within 30 days of the invoice. If Billing still looks active tomorrow, call support with your proof in hand.