To cancel a GoHighLevel free trial, open Agency Settings, select Billing, click Want to modify/cancel your subscription?, choose Show More, then Cancel Plan. Complete every prompt through Submit before the trial end date shown in Billing. Standard trials run 14 days, while some affiliate offers run 30 days.
- Where: Agency Settings > Billing.
- Deadline: The exact trial end date shown in your account.
- Proof: Save the success message and confirmation email.
Before You Cancel
Use a desktop browser and switch to Agency View before starting. Check the exact renewal date in Billing because HighLevel trial lengths vary. Export any contacts, conversations, calendars, funnels, websites, automations, invoices, and reports you may need. Cancellation can make this data inaccessible. HighLevel keeps canceled account data for 90 days, but you cannot use it while canceled.
How to Cancel a GoHighLevel Free Trial
HighLevel's current cancellation flow requires 9 steps and ends only after you submit written feedback. Do not stop after opening the cancellation pop-up. Finish the full sequence, then keep the final confirmation. The final Submit button completes the process. These labels match HighLevel's current billing instructions.
- From Agency View, open Agency Settings and select Billing.
- Click Want to modify/cancel your subscription?
- Click Show More in the pop-up.
- Select Cancel Plan.
- Choose your reason for cancellation, then click Next.
- Review the data-loss warning.
- Click I am sure I want to cancel.
- Enter at least 30 words of feedback.
- Click Submit.
How to Confirm Your GoHighLevel Trial Is Canceled
A successful cancellation should leave clear proof after step 9. Save the final success message, confirmation email, or updated Billing status. If the page still shows an upcoming renewal, contact support immediately. Removing a card, closing the tab, or starting the flow does not prove cancellation.
- Check Billing: Confirm the plan no longer shows the next charge.
- Save proof: Keep the success screen and cancellation email.
- Escalate: Use support if an upcoming renewal remains.
If You Cannot See Cancel Plan
The missing button usually means you lack Agency-level billing access or bought HighLevel through another provider. Agency-managed and white-label accounts must be canceled by that provider's Agency Admin. Direct HighLevel customers can use live chat, submit a support ticket, or call (888) 732-4197.
- Reseller account: Contact the agency that sold you access.
- Direct account: Use HighLevel chat, a support ticket, or phone support.
What Happens After Cancellation
HighLevel's data guidance says canceled accounts lose access to sub-accounts, contacts, conversations, calendars, automations, and funnels. It retains account data for 90 days for reactivation. Phone numbers and A2P are deleted after 14 days, and related charges can continue during that window.
- Access: Plan for account features to stop after cancellation.
- Data: Reactivate within 90 days or the account is permanently purged.
- Add-ons: Associated add-on and reselling subscriptions also cancel.
- Refunds: HighLevel terms say fees already charged are generally nonrefundable.
Final Check
Cancellation is complete only when you finish the feedback field and click Submit. Check Billing before leaving, save the confirmation, and monitor your card around the displayed renewal date. If a charge appears, contact HighLevel in writing within 30 days of the invoice date to dispute it.
Frequently Asked Questions
Will GoHighLevel charge me after the free trial?
Yes, unless you cancel before the renewal date shown in Billing. HighLevel says billing starts automatically when the trial ends; usage-based fees may also apply during the trial.
Is the GoHighLevel free trial 14 or 30 days?
The standard HighLevel trial is 14 days. Some authorized affiliate offers run for 30 days, so use the end date shown in your account.
Can I cancel GoHighLevel from the mobile app?
Use a desktop browser for cancellation. HighLevel documents the core plan flow in Agency View under Agency Settings > Billing, not in the mobile app.
Do I lose access immediately after canceling GoHighLevel?
Plan for access to stop when cancellation completes. HighLevel says your sub-accounts and stored content become inaccessible after cancellation.
Can I reactivate GoHighLevel after canceling?
Yes, you can reactivate within 90 days. After 90 days, HighLevel permanently purges the agency account, sub-accounts, and associated data.
Will HighLevel delete my phone numbers after cancellation?
Yes, HighLevel releases phone numbers within 14 days. Its data guidance also warns that phone and A2P charges can continue during that period.
Can I get a refund if GoHighLevel already charged me?
A refund is not guaranteed. HighLevel terms call assessed fees nonrefundable, but billing disputes must be submitted in writing within 30 days of the invoice date.
Why can I not see Cancel Plan in GoHighLevel?
You may not have Agency-level billing access. Contact the Agency Admin for reseller accounts; direct customers should use HighLevel chat, a support ticket, or (888) 732-4197.