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How to Request a Refund on Helium 10 Membership? (Step-By-step)

To request a Helium 10 membership refund, you need to contact customer service via live chat, email, or submit a form. Also, eligibility is limited to 7 days on the first account payment. After the refund, you can use the free trial version of Helium 10, or subscribe to another plan.

Not happy with what Helium 10 has to offer? The noteworthy alternatives include JungleScout, AMZScout, and ZonGuru.

Key Takeaways

  • Refund requests are faster through live chat compared with email or submitting a form.
  • The time limit of 7 days to request a refund means you should use the week wisely to test different Helium 10 features, and only start the subscription when you’re ready to take action.
  • We recommend you try JungleScout, AMZScout, or ZonGuru for different pricing models and unique features not available with Helium 10.

How to Request a Refund on Helium 10?

You can request a refund for your Helium 10 subscription by contacting customer support through live chat, email, or submitting a form. Then, your request will be reviewed for eligibility, and the refund will be processed if there are no problems. You’ll receive an email confirming the refund request has gone through, so there is no need to check your account manually.

We recommend you choose live chat to request a refund if you want to speed up the process. Typically, live chat is faster than email, and you may receive the refund confirmation during the interaction. Also, don’t forget to click on the “Chat with Agent” button to transition the call from the chatbot to a real person.

How to Request a Refund With Live Chat?

Let’s take live chat as an example of how to request a Helium 10 refund step-by-step.

  1. Sign in and open live chat

Start by signing into your Helium 10 account, and click on the blue live chat icon in the bottom right-hand corner of the UI.

helium10 live chat icon
  1. Speak with an Agent

Now, click on the “Chat with Agent” button and type out your refund request. 

Live chat is available 24/7, so you can request a refund at any time.

Helium 10 Refund Terms and Conditions

Helium 10 refund rules state that it’s only available for an account’s first charge or payment. Therefore, it’s only available to those who have signed up for a paid plan for the first time. Furthermore, you have 7 days to request a refund.

If you’re eligible for the refund, it will be processed when the customer support team can process the request. The refund policy states that refunds are guaranteed if you meet the criteria.

Can You Continue With the Helium 10 Free Trial After the Refund?

Once the refund is processed, your account is downgraded to the free version. 

Therefore, you’ll still have access to your account, but the features will be limited. You can learn about the free trial limitations by clicking here.

The free trial is a good starting point for beginners who want to test the tools.

However, the limited functionality means it’s not a good choice for serious Amazon sellers that wish to scale their business.

Can You Sign Up for a Helium 10 Plan After Getting a Refund?

You can sign up for any Helium 10 plan after receiving a refund. This includes the Starter Platinum, Diamond, and A La Carte plans. You can sign up for a plan immediately after the refund is processed or wait as long as you like – the free trial doesn’t expire.

When signing up for a Helium 10 plan, we recommend you take advantage of our coupon codes to save money.

Enter REVENUEGEEKS20 or REVENUEGEEKS10, to get a big discount on your next Helium 10 subscription.

However, you won’t be eligible for a refund for a 2nd time, so choose your next subscription plan carefully. If you’re unsure of the more expensive plans, you can select the Starter plan and upgrade anytime.

Top 3 Helium 10 Alternatives

Don’t feel that Helium 10 is the best choice for your Amazon business? Then here are the top 3 alternatives that offer competitive features and can contribute to your success.

1. JungleScount

jungle scout home

JungleScout is considered to be Helium 10 main competitor, and it offers a suite of tools to help Amazon businesses grow and scale. The impressive list of features supports primary e-commerce business functions like:

  • Product research
  • Keyword research
  • Listing optimization
  • Finding suppliers

Furthermore, utilize the extensive library of training videos to use the tools to their full potential. To learn more about how JungleScout compares to Helium 10, click here to check out our comparison guide.

2. AMZScout

amzscout home

AMZScout is a good Helium 10 alternative if you want 12 tools to help launch and scale your Amazon business. The service offers:

  • Tools to help you find profitable products to sell on Amazon
  • Assistance with listing optimization
  • Strategies for optimizing your PPC campaign
  • Educational material for tackling each phase of the Amazon FBA business model

The pricing model is the biggest difference between Helium 10 and AMZScout. 

Helium 10 offers a subscription-based model where you pay monthly or annually, whereas AMZScout allows you to access the tools with a one-off payment.

Want to give AMZScout a try for yourself? Click here to learn more about the features, pricing, and our exclusive discounts.

3. ZonGuru

zonguru home

ZonGuru offers data insights and automation to help your Amazon business grow. 

The suite of features provides the usual functionality required to grow an Amazon business, including product research, keyword research, and listing optimization.

Free training is available, and the pricing is cheaper than Helium 10, but you also get fewer features. Sign up for the annual subscription of the Seller package for just $38 per month, or beginners can get started with the Researcher plan for $24 per month.

To learn more about how Helium 10 compares to ZonGuru, check out our comparison guide by clicking here.

Frequently Asked Questions

The Refund Genie is not related to Helium 10 refund Requests. In fact, it’s a tool used for automating the Amazon reimbursement process for damaged and lost inventory. 

The Refund Genie allows you to pull refund estimates, automatically check the reasons for inventory reimbursements, and send pre-written messages.

If unknown charges appear from Helium 10, you should contact the customer support team. They will investigate the charge and assist you with a refund if applicable. 

Also, have the charge details ready to provide the Helium 10 customer support team with the information required to solve the matter.

After the refund, you will not lose access to the Helium 10 Chrome Extension. 

That’s because the extension is free for all users. Also, there are no usage limits, which means that downgrading your account won’t affect how many times you can use the extension.

Click here to learn more about the Helium 10 Chrome Extension, and how it can help you launch a winning product.

Final Verdict on Getting a Helium 10 Refund

To summarize, you can receive a Helium 10 refund by contacting the customer support team using the contact form, email, or live chat. Also, the refund period lasts for 7 days, and it’s only applicable to an account’s first charge/payment.

Furthermore, if you’re getting a refund because Helium 10 falls short of meeting your expectations, then check out JungleScout. It’s the main competitor that offers many of the same features and extras like finding a supplier from a database and a products launch service.

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