Yes – if you’re looking to recover Amazon FBA reimbursements without the manual grind, Helium 10’s Managed Refund Service (MRS) is a smart, hands-free solution. It audits your account, files claims, and follows up – all done by Helium 10’s expert team, not you.
Included with Platinum and Diamond plans, MRS is fully compliant with Amazon’s Terms of Service and is part of the Amazon Emerald Program, ensuring safe, automated reimbursements for eligible sellers.
Here’s how it works, what it costs, and how it compares to Helium 10’s self-serve tool, Refund Genie.
Key Takeaways
- Helium 10’s Managed Refund Service automates Amazon FBA reimbursement claims with no manual work required.
- The service is included with Platinum and Diamond plans and only charges a success-based fee.
- It recovers claims Amazon may miss – covering inbound issues, returns, and fee errors before deadlines expire.
What Is Helium 10 Managed Refund Service?
Helium 10’s Managed Refund Service is a hands-off reimbursement solution that helps Amazon FBA sellers recover money from inventory errors, damaged products, customer return issues, and more.
Instead of manually digging through reports or filing claims, you get a dedicated team that audits your account, handles submissions, and tracks results – all within Helium 10’s platform.
How It Works?
Once activated, here’s what happens behind the scenes:
- Daily Audits: Your Amazon FBA account is continuously scanned for lost inventory, return discrepancies, overcharged fees, and shipment errors.
- Automatic Claim Filing: The system files claims directly with Amazon for any eligible discrepancies – no action needed from you.
- Follow-ups & Resubmissions: If claims are denied, the team gathers documentation and resubmits when needed.
- Transparent Tracking: You can monitor open, approved, and reimbursed claims in your Helium 10 dashboard, with links to each case inside Seller Central.
What Kinds of Amazon Reimbursement Claims Does It Cover?
Managed Refund Service covers a wide range of claim types across the entire FBA process:
- Inbound Claims: Missing or damaged units during shipping or intake at Amazon fulfillment centers.
- Warehouse Errors: Items lost in storage, incorrectly disposed of, or miscounted during removals.
- Customer-Related Issues: Returns with wrong FNSKUs, unreturned items, or inventory lost in transit to customers.
- FBA Fee Discrepancies: Incorrect product dimensions or weights leading to overcharged fulfillment fees.
This broad coverage ensures you’re not leaving any money behind – and you never have to chase a case manually.
How Much Does Helium 10’s Managed Refund Service Cost?
There’s no extra monthly fee to access the service – it’s included in Helium 10’s Platinum and Diamond plans. But Helium 10 only charges you if they successfully recover money on your behalf.
Here’s how pricing breaks down across different plans:
| Helium 10 Plan | Access to Managed Refund Service | Fee on Recovered Reimbursements |
|---|---|---|
| Free | ❌ Not available | – |
| Starter | ❌ Not available | – |
| Platinum | ✅ Included | 18% of successful reimbursements |
| Diamond | ✅ Included | 15% of successful reimbursements |
You’ll get a monthly invoice reflecting the percentage fee based on what was recovered that month. No recovery? No fee.
You can opt out at any time by contacting support, but any reimbursements submitted before cancellation will still be invoiced.
How to Access Managed Refund Service?
To activate Helium 10’s Managed Refund Service, start by logging into your Helium 10 account. Not a member yet? Check out our special Helium 10 discount page to get the best price on a Platinum or Diamond plan.
- Go to the Tools tab and select Managed Refund Service under the Operations section.
- Accept the fee terms when prompted to continue with activation.
- Click “Connect to Amazon” to authorize access to your Seller Central account.
- Navigate to your Amazon Global User Permissions, add Pacvue MRS as an authorized partner, and accept the invitation.
- Assign the required permissions and save your settings to finalize the connection.
- To enable inbound claims handling, activate Inbound Full Service and upload your packing list with company details and signature.
- Once setup is complete, Helium 10 will begin auditing your account, submitting claims, and tracking reimbursements – all visible in your dashboard.
What’s the Difference Between Managed Refund Service and Refund Genie?
Refund Genie and Managed Refund Service both help you recover money from Amazon – but they work very differently.
- Refund Genie is a DIY tool. It generates downloadable reports that highlight potential FBA reimbursement opportunities. You still have to manually review those reports, submit the claims through Seller Central, and follow up with Amazon yourself.
- Managed Refund Service, on the other hand, is completely hands-off. Once you set it up, Helium 10’s team handles everything – from finding refund opportunities to filing claims and ensuring reimbursements are processed. It’s the full-service version of what Refund Genie starts.
If you prefer full automation and higher recovery with less time investment, Managed Refund Service is the better fit. If you want control over every submission and already have a system in place, Refund Genie may be enough.
Which Amazon Marketplaces Are Supported by Managed Refund Service?
Helium 10’s Managed Refund Service currently supports a wide range of Amazon marketplaces across North America, Europe, Asia, and the Middle East.
Supported regions include:
- North & South America: United States, Canada, Mexico, Brazil
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Poland, Turkey
- Asia-Pacific: Japan, India, Singapore, Australia
- Middle East & Africa: United Arab Emirates, Saudi Arabia, Egypt
Are There Alternatives to Helium 10’s Managed Refund Service?
If you’re comparing Amazon reimbursement tools, it’s smart to explore all your options.
Below are two strong alternatives to Helium 10’s Managed Refund Service – especially if you’re looking for broader marketplace support or different fee structures.
For a full breakdown of tools, pricing, and supported features, check out our complete guide to the best Amazon FBA reimbursement tools.
Getida – Hands-Off Reimbursement with 25% Commission
Getida offers a completely done-for-you Amazon reimbursement service. Their team audits your last 18 months of FBA data, files claims, and follows up automatically – so you don’t have to lift a finger.
Getida charges 25% of successfully recovered claims, but you get your first $600 reimbursed for free when signing up through my deal. It covers nearly all claim types, including lost shipments, incorrect FBA fees, and removal order discrepancies.
The platform only supports 10 Amazon marketplaces, but it covers all the major ones in North America, Europe, and the Far East. For many sellers, the simplicity and aggressive recovery make the higher commission worth it.
Jungle Scout – FBA Reimbursement at 20% with a Clean Dashboard
Jungle Scout’s reimbursement service (in partnership with Carbon6) is another managed option that supports a wide range of claims and marketplaces. It’s only available to active Jungle Scout subscribers (excluding Starter plans), but it comes with a lower 20% commission rate and a dashboard that’s easier to navigate than most.
This service covers core issues like lost, damaged, or mismeasured inventory and also supports Amazon UAE and India in addition to the usual North American and European markets.
Sign up via my link and you’ll get $500 in reimbursements free, making it a cost-effective option if you’re already using Jungle Scout’s other seller tools.
Frequently Asked Questions
How Often Are Claims Submitted?
Helium 10 audits your account daily, but to stay within Amazon’s submission limits, they submit up to 50 claims per week per account.
How Can I Track the Status of My Claims?
How Long Does It Take to Get Reimbursed From Amazon Using Managed Refund Service?
Final Thoughts: Do You Still Need Helium 10’s Managed Refund Service?
Yes – even with Amazon automating some reimbursements, many claim types still require manual action. That includes removal order issues, incorrect returns, inbound shipment errors, and fee discrepancies. Amazon has also shortened claim windows, so timing matters more than ever.
Helium 10’s Managed Refund Service finds and files the claims Amazon misses – before deadlines expire. It’s fast to set up, included with Platinum and Diamond plans, and only charges if money is recovered.
Try Helium 10’s Managed Refund Service today and stop leaving reimbursements behind.
