Getida is a comprehensive reimbursement service for Amazon sellers in the North American, Far East, and European marketplaces. You only need to sign up (zero payments), and you will get a free audit of your FBA transactions to potentially receive refunds.
Overall, the service provides a hands-off approach, and you only pay after successful claims.
With this tool, you can…
- Improve cash flow by injecting FBA reimbursements into your Amazon business.
- Save time by not having to follow up on FBA claims manually.
- Access a hand-off solution that connects to your Amazon Seller Central account.
| ⭐ Rating: | 4.7 ★★★★★ |
| 💵 Price: | 25% commission |
| 🔍 Features: | Amazon FBA reimbursements |
| 👥 Support: | Phone, email |
| 🖥️ User Interface: | Minimalist design and easy to use |
| 🔥 Discount: | Get $600 In Free FBA Reimbursements |
Getida Pros & Cons
- No upfront payment required
- Handles a wide range of FBA reimbursement claims
- Audits up to 18 months of FBA transaction history
- Over 85% success rate
- Hands-free FBA refunds management
- Only offers FBA seller refunds management
- 25% commission is high
Getida Detailed Review
Getida is a comprehensive Amazon seller reimbursement service that handles disposed product, inbound retro, pick-and-pack, and other reimbursement claims. The refunds it secures for your Amazon FBA business can help boost cash flow without much work on your end or upfront payment.
Therefore, Getida is a good choice for beginners and those operating on a limited budget.
I’ve looked closely at what the service does and shared the details below.
Key Features
Getida is free to join, and there are no monthly subscription fees. Instead, Getida takes 25% of the successfully recovered FBA reimbursements. This means you only pay after you get paid.
It’s a risk-free approach for Amazon sellers that reduces the barrier to entry.
After signing up for an account, Getida’s experts will audit the last 18 months of your Amazon FBA transactions. This is ideal for sellers who didn’t pursue reimbursements during this period, as it’s easier for Getida to identify claims you missed out on.
Fortunately, Getida covers the most complex cases, including overcharges and lost, damaged, or destroyed Amazon FBA inbound shipments. It does this by using patented document management technology to provide notifications within your Seller Central Account about the status of any claims.
You may also receive requests for more information about specific shipments to help move claims along. This feature is essential because, according to Getida, 40% of claims require documentation such as Proof of Inventory Ownership or Proof of Delivery.
It’s also great to mention that some professionals working on your claims at Getida are former Amazon staff. This means they have first-hand experience with the company and understand efficient methods for increasing claims’ speed and success rate.
Furthermore, support is available in multiple time zones globally. This is important because it ensures that businesses worldwide are supported regardless of their time zone.
Supported Cases
Getida supports many cases, giving you a one-stop shop for most FBA claims you want to handle. Here’s a table sharing the case types Getida works on:
| Case Type | Description |
|---|---|
| Disposed | Amazon’s Fulfillment Center mistakenly disposes of sellable inventory. |
| Lost Warehouse | Inventory disappears, is sidelined for reviews, is stowed in incorrect bins, or is received incorrectly by Amazon’s Fulfillment Center. |
| Damaged Inbound | Items damaged by an Amazon Partnered Carrier on the way to Amazon's Fulfillment Center or were damaged inside Amazon's warehouse. |
| Inbound | Shipments sent from the seller’s warehouse and did not fully arrive at the destination warehouse. |
| Inbound Retro | Getida revisits an earlier failed "Inbound" claim in an attempt to secure an FBA reimbursement. |
| Lost Removal Order | A removal request was made for inventory from FBA, but not all items were received. |
| Canceled Shipping Costs | Shipping charges were paid to Amazon for inbound partner carrier shipments, but the fees were never utilized. |
| Pick & Pack (Overcharge Fees) | There is a discrepancy between your product measurements and what Amazon records or between the Amazon fees listed and the actual charges incurred. *US only |
| Wrong FNSKU Returns | Amazon will reimburse the cost of a product if a seller is mistakenly held responsible for an incorrect return. |
| Lost in Transit | Amazon will reimburse the cost of units lost or missed during transfer between FBA warehouses. |
Performance and Effectiveness
Getida handles various Amazon transactions and claims to secure reimbursements for over 90% of the claims it opens.
This suggests the company doesn’t waste time opening claims it knows are unlikely to be worthwhile. Also, it gets a success rate of 63% for previously unsuccessful claims.
This shows that Getida is an excellent service to try where alternative methods of getting reimbursements have failed.
Finally, Getida supports the Far East, North American, and European Amazon marketplaces. The exact marketplaces supported in these regions are tabled below.
| Region | Supported Marketplaces |
|---|---|
| Far East | Japan, Australia |
| North America | USA, Canada, Mexico |
| Europe | UK, Germany, Spain, France, Italy |
The best part is that sellers who have stores serving multiple Amazon marketplaces only need to add the store for one of the regions. Getida will automatically audit the other associated marketplaces.
For example, if your European store XYZ sells in both Amazon UK and Amazon Germany marketplaces, simply add the store XYZ to Getida, and it’ll handle claims for both marketplaces.
User Interface and Ease of Use
Getida provides a clean user interface that delivers a bird’s-eye view of your open cases.
You can browse to learn status, cash reimbursed, inventory reimbursed, and claim value.
Furthermore, there’s a red box in the top-right corner of the dashboard called Potential Financial Recovery. Here, you can see an estimate of the money you can expect Getida to recover on your behalf.
Finally, there’s the Case Management Overview at the top of the dashboard, where you can see the claim success rate and cash reimbursed to date. This is handy for inspecting Getida’s performance.
Overall, Getida saves time by providing vital information in an easy-to-digest user interface, making it an approachable platform for beginners.
Resources and Support
Getida offers several valuable resources, such as blogs, videos, and guides that help you understand Amazon selling and claims reimbursement management. However, most videos aren’t about their tools but webinars on various Amazon topics.
Also, you can check its Events section, which shows upcoming dates for live Amazon seller-focused programs. These might be useful to help grow your Amazon business.
Furthermore, Getida provides several support options, which include phone (888-280-0032) and email (support@getida.com). However, there’s no live chat, which is a notable omission.
I emailed Getida to test its customer support and clarify what Amazon marketplaces it supports. Within seconds, I received an auto-response email to confirm my questions were being processed.
Barely two hours later, I received a response detailing the regions and countries it supports. Thus, the customer support team thoroughly answered my question and responded in a healthy time frame.
Getida Alternatives
Getida is a dream come true for Amazon sellers who are having trouble getting Amazon FBA reimbursements where necessary. However, you can explore alternative tools that offer the same service at a better price range or with other relevant Amazon-selling features.
Helium 10 (Refund Genie)
Helium 10’s Refund Genie helps Amazon FBA sellers recover damaged or lost inventory fees and other claims like Getida. Surprisingly, Helium 10’s Refund Genie works across more markets than Getida’s tool, covering Amazon regions such as the Middle East and supporting more European marketplaces.
The good news is that Helium 10 doesn’t charge a percentage of your refunds.
However, Refund Genie is only available with Helium 10’s Diamond plan and supports just two case types, whereas Getida offers many more.
Likewise, Helium 10 requires you to be hands-on with Refund Genie, managing the back-and-forth emails with Amazon by yourself. Conversely, Getida takes all of that work off your hands.
That said, Helium 10 is part of a bigger software package that offers features unavailable at Getida. So, you can set up other parts of your Amazon business for success with robust keyword research, product research, and market research tools like Magnet and Cerebro.
In fact, Helium 10 allows you to do inventory management from the same dashboard, ensuring a more extensive overview of your products than simple reimbursement software provides.
Jungle Scout FBA Reimbursements
Jungle Scout partners with Carbon6 to offer a robust FBA reimbursement package, which you can independently sign up for. The best part is that you don’t have to pay on signup, but you’ll get charged 20% of the reimbursements the tool secures.
This is cheaper than Getida and offers similar features, such as a free audit and refunds for a wide range of cases. Hence, it’s a no-brainer!
Fortunately, signing up to use other Jungle Scout tools gives you an all-in-one software to handle your Amazon FBA product, keyword, market, and supplier research.
In fact, the 5% you save on Getida can be used to subscribe to Jungle Scout, especially if you’re refunded up to $1,000 per month!
Use Getida to Get Your Money Back
Getida gives you an excellent chance to get your money back on a wide range of Amazon FBA lost, damaged, and other inventory claims. Also, it’s a risk-free service since there’s no fee for signing up – you only pay after successful reimbursements.
Want to find out if you’re eligible for Amazon refunds? Then, request an audit by signing up for Getida today.
